Returns

Due to the nature of our business, we are not able to allow any returns or exchanges, nor do we offer the option of store credit. All sales are FINAL and sold off the floor AS IS. This is enforced by the contract signed on your receipt in the store or agreed upon over the phone before the purchase is finalized.

SIZING – Formal gowns tend to differentiate from standard clothing sizes. Prom and pageant gowns will vary upon designer. Jumpsuit and romper sizes have various lengths/girths, and may be more fitted or baggy depending on the style. Bridal gowns and bridesmaid dresses typically run two sizes smaller than your formalwear size. Whether you are shopping with us in store or purchasing over the phone, we will discuss fits, materials, and lengths before we complete the transaction or ship any product to ensure you are measured and have selected the proper size per the manufactures size charts.

SALE DRESSES - A member of our staff will be happy to answer any questions you may have about our sale dresses. If any sale items are shipped, they will be sent in a plastic bag to protect your purchase during transit. The MJ custom zippered garment bags can be purchased for an additional $10 fee.

PRICING – All of our dresses have been carefully examined and priced at the suggested MSRP of our designers. We are thorough with our inventory and have marked discounted prices accordingly. You are welcome to bring any concerns or questions you may have to a staff member or to the owner.

SPECIAL ORDERS – No matter the dress or occasion, special orders will be placed through MJ’s once we have received at least a 50% deposit of your total cost. Bridesmaid groups will be placed once we have the 50% deposit from each member to ensure they will arrive at the same time and will be dyed the exact same color. If the item is incorrect upon arrival, MJ’s will be responsible for fixing the mistake. If for any reason you are unhappy with the item, neither the deposit nor full payment made will be refunded. You do have the option to pay out the remainder of the total in order to take the dress.
Keep in mind that each special order’s ship time or arrival date will vary depending on the manufacturer. Prom, pageant, and cocktail dresses will ship ASAP once it is in stock. Because they are made to order, bridal gowns take 6-8 months (give or take), whereas bridesmaid and mother’s dresses take 3-4 months. Flower girl dresses will only take 2-3 weeks. Custom couture pageant gowns differentiate – Sherri Hill is 16 weeks, Jovani is 14 weeks, and ASHLEYlauren beaded is 6-8 weeks, etc. fabric is 14 weeks – and will vary based on the gown’s design.

LAYAWAY – We do offer the option to store your dress in our layaway room while you payments are made. A 25% initial deposit is required, and another 25% payment must be made every 30 days post purchase date. You will be notified once the 30 day mark has passed. If your layaway has not been fulfilled after 90 days, any and all past payments will be forfeited and the items will return to the sales floor to be sold to the general public. If for any reason your layaway should exceed the 90 day mark, a $20 storage fee will be applied monthly. The layaway must be paid for in its entirety before the wear date or alterations begin. No refunds, returns, or exchanges will be allowed on dresses in layaway, including deposits and all payments received. 

REGISTRY - All of the prom dresses purchased at MJ’s will be registered. We will NOT sell the same dress in the same color to the same school or event, however, that does not mean that the same dress in the same color going to the same or a different school cannot be or will not be purchased from another store.

RUSH – Rush fees will vary by the manufacturer upon the individual order. If you need your order to be
delivered to you by a specific date for an event, or if you are at all concerned about processing or shipment times, please email us at shopmckenziejades@gmail.com or give us a call as (704) 788-4696.

SHIPPING - All of our merchandise is carefully packaged and inspected prior to shipment. We do not offer drop shipping on special orders, as they will be shipped to MJ’s first for us to oversee. In the event that your package is damaged during shipment we ask that you immediately contact us within 48 hours so we are able to rectify the problem. We will be able to provide shipping options before the purchase is completed. We require a standard $20 shipping fee, and expedited shipping is available upon request, however, it will be subject to an additional fee.

SALES AGREEMENT:
Customer acknowledges receipt of goods and/or services in the amount of the total shown hereon. All sales are final. No refunds or exchanges.

• I agree with the designer, style, color and size for each item ordered. I understand that custom
  measurements and/or custom length may not be exact. I understand that dye lots may vary from
  swatches. I further understand that payments are forfeited in case the event is cancelled, without
  exception.
•  I understand that when purchasing a floor sample item, it is sold as is. The cost of any fixing and cleaning will be my responsibility unless discussed with McKenzie Jade's managers or owner.
• I understand that once a dress purchased has been taken out of the store, the responsibility for any damages on the item will not be held to McKenzie Jade's because it is in my own personal possession. 
• I understand that the sales associates will acknowledge any noticeable damages to my item and that any damages found after I have left the store will not be fixed or replaced by McKenzie Jade's.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a
  separate charge. I further understand that I will not hold McKenzie Jade's liable for any alteration
  inaccuracies or errors.
• I understand that there are other formalwear stores in the area and will not hold McKenzie Jade's responsible if someone else attends my event in the same dress.
• I understand that should the event be cancelled, I am responsible for providing timely notice to the formal wear store. I will be responsible for full payment of all merchandise ordered and bought out of stock.
• I understand that all sales are final and are neither returnable nor exchangeable. No Exceptions. I have read and understand all Store Policies and agree to the terms and conditions therein.

SPECIAL ORDER AGREEMENT:
Customer acknowledges placement of special order and/or receipt of goods and/or services in the amount of the total shown hereon. All sales are final. No refunds or exchanges.

• I understand that once an item is special ordered with the vendor, no changes can be made to size, color, or item ordered. If the item is no longer desired, the 50% deposit or 100% payment made will be forfeited.
• I agree with the designer, style, color and size for each item ordered. I understand that custom measurements and/or custom length may not be exact. I understand that dye lots may vary from swatches. I further understand that payments are forfeited in case the event is cancelled, without exception.
• I understand that if the item ordered arrives in the wrong size or color, McKenzie Jade's will contact the vendor to work on a replacement, but they will only offer what the vendor offers as far as shipping time frames and exchange options.
• I understand that I have the final say so in which size and color is ordered and cannot return or exchange an item based on my decision to not like the item fit or color when it arrives.
• I agree to paying an initial 50 percent deposit in order for the dress to be ordered.
  I understand that once the dress arrives I have 30 days to pay the remaining balance and pickup my dress from the store.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a separate charge. I further understand that I will not hold this store liable for any alteration inaccuracies or errors.
• I understand that should the event be cancelled, I am responsible for providing timely notice to the formal wear store. I will be responsible for full payment of all merchandise ordered and bought out of stock.
• I understand that if the item ordered will miss my wear date, McKenzie Jade's will refund or exchange the item. However, if the item ordered will make the wear date, but is pushing close to the day it will be worn, McKenzie Jade's will not be responsible for refunding or exchanging, and will work with alterations to have it ready ASAP.
• I understand that all sales are final and are neither returnable nor exchangeable. No Exceptions. I have read and understand all Store Policies and agree to the terms and conditions therein.

• PROM/PAGEANT LAYAWAY:
  Customer acknowledges placement of layaway and/or receipt of goods and/or services in the amount of the total shown hereon. All sales are final. No refunds or exchanges.
• I agree with the designer, style, color and size for each item ordered. I understand that custom
  measurements and/or custom length may not be exact. I understand that dye lots may vary from
  swatches. I further understand that payments are forfeited in case the event is cancelled, without
  exception.
• I understand that I must put down a minimum of a 25 percent non-refundable deposit.
• I understand that I have 90 days to pay out my dress.
• I understand that within the first 30 days during the 90 day layaway period, 50 percent of the balance
  must be paid.
• I understand that when purchasing a floor sample item, it is sold as is. The cost of any fixing and cleaning will be my responsibility unless discussed otherwise with McKenzie Jade's managers or owner.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a
  separate charge. I further understand that I will not hold this store liable for any alteration
  inaccuracies or errors.
• I understand that there are other formalwear stores in the area and will not hold McKenzie Jade's responsible if someone else attends my event in the same dress.
• I understand that should the event be cancelled, I am responsible for providing timely notice to the
  formal wear store. I will be responsible for full payment of all merchandise ordered and bought out of stock.
• I understand that all sales are final and are neither returnable nor exchangeable. No Exceptions. I have read and understand all Store Policies and agree to the terms and conditions therein.

BRIDAL LAYAWAY AGREEMENT:
Customer acknowledges placement of layaway and/or receipt of goods and/or services in the amount of the total shown hereon. All sales are final. No refunds or exchanges.

• I agree with the designer, style, color and size for each item ordered. I understand that custom
  measurements and/or custom length may not be exact. I understand that dye lots may vary from
  swatches. I further understand that payments are forfeited in case the event is cancelled, without
  exception.
• I understand that I must put down a minimum of a 25 percent non-refundable deposit.
• I understand that I have 90 days to pay out my dress.
• I understand that within the first 30 days during the 90 day layaway period, 50 percent of the balance must be paid.
• I understand that by the 60 day mark of the 90 day layaway period, 75 percent of the balance must be paid.
• I understand that when purchasing a floor sample item, it is sold as is. The cost of any fixing and cleaning will be my responsibility.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a
  separate charge. I further understand that I will not hold this store liable for any alteration
  inaccuracies or errors.
• I understand that should the event be cancelled, I am responsible for providing timely notice to the
  formal wear store. I will be responsible for full payment of all merchandise ordered and bought out of stock.
• I understand that all sales are final and are neither returnable nor exchangeable. No Exceptions. I have read and understand all Store Policies and agree to the terms and conditions therein.