• Please make sure hands are clean before handling dresses, and be careful with make up and/or spray tans when dressing.
• Only 4 dresses per customer trying on are allowed. This helps us keep dresses on the floor for other customers to shop through.
• No one in your party is allowed to grab or hold onto more dresses until you have tried on your first 4 dresses and eliminated the ones you don't like.
• Only 1 girl and 1 dress provided by a staff member are allowed to be in the dressing room at once. The rest will be on the rack!
• ONLY staff members are allowed to zip dresses. Please do not try to zip or lace yourself to preserve the quality of our dresses.
• Keep the hanger inside the clear bag and hanging on the wall rack together. *Please do not pull the clear bag around the hanger to take the dress out*
• All dresses should be stepped into. Please do not attempt to put them over your head.
• If you feel like a tight-fitted dress will not go past your hips, please ask the staff member working with you if there would potentially be another size to try on. *This helps us keep zippers, hooks, and material intact so that we don't have damaged dresses for customers to try on!*
• Absolutely NO dresses should be left on the floor.
• Please hand the dress you're taking off to the staff member helping you before you try on the next dress.
• Please do not ask moms, friends, boyfriends, etc., into the dressing room to help you.
• Swapping dresses with friends in dressing rooms is not allowed. Once you try on your 4, you may grab any dresses that have been put back out on the floor and step back in line.
• If you have eliminated dresses from your grouping, you are welcome to select more as long as you only have 4 dresses in your hand at a time.
• Once you have tried on your 4 dresses, you will exit the dressing room to rotate the next person in line to keep the traffic flow moving. You may step back into the line when you have your next 4!

PLEASE WAIT FOR A STAFF MEMBER TO EXPLAIN THE FLOOR LAYOUT BEFORE BROWSING!

This will make it much easier for you to navigate the dress racks and where to shop for what you are looking for!
PLEASE KEEP YOUR PARTY TOGETHER WHEN TRYING ON!
Anyone who comes with you to shop needs to stay with you when you are trying on in the dressing rooms. We ask that friends and family do not continue to shop or try to add more dresses to your pile until you are finished trying on and ready to go back on the floor to browse again.
PLEASE DO NOT ENTER A DRESSING ROOM WITHOUT A STAFF MEMBER!
If you are a bridal or pageant appointment, your consultant will take your dresses to your dressing room and get you started.
If you are a prom shopper, you will step in line with your 4 dresses and wait for our staff member working the dressing room rotation to direct you to your designated Jade Girl staff.

NO REFUNDS

NO RETURNS

NO EXCHANGES

• Once you have purchased a dress, it is yours!
• If you special order a size, color, or dress we don't have in stock, it cannot be exchanged or returned for any reason.
• We will do our absolute best to ensure that the correct dress is ordered for you so that you are confident in your purchase!
• Please be sure to examine your dress before purchasing! We will address any damages noticed by staff and be sure to accommodate to the specific needs of the dress!
• If purchasing an item that may be slightly damaged, discussions of compensation will be handled with McKenzie or a store manager at checkout.
• Once an item is taken out of the store and in your possession, McKenzie Jade's will not be held responsible for any damages.

PUT 25% DOWN ON

DAY OF PURCHASE

MAKE A 25% PAYMENT

EVERY 30 DAYS!

• Laid-away items should be paid off within 90 days of the original purchase date.
• We will remind you to make payments via phone call or text message and take your payment information over the phone.
• If no 25% payment has been made within a week of the 30-day period, a $10 fee will be added to your layaway.
• If your layaway exceeds the 90-day period (or you want us to store the item for you), a $20 storage fee will be applied per month.
• If, for any reason, you would like to swap an item that you have on layaway, you will forfeit the 25% down payment, and a new layaway will be created.

50% DEPOSIT IS REQUIRED TO ORDER!

• The remaining balance will be collected when picked up.
• If the item ordered is not picked up within 30 days, a $20 storage fee will be applied. If a payment plan option is needed, we will discuss options for you when the item arrives!
• Expected ship times will be discussed per item ordered.
• Ship and delivery time frames will vary based on our designers.
• We will do our best to communicate with our designers and sales reps to ensure your item will arrive on time. If any delays occur, we will contact you to keep you informed and aware of the situation!
• Once an item is specially ordered, we will not be able to change the size or color, and we will not be able to cancel the order.
• If the item is no longer desired, the 50% deposit will be forfeited.
• Our consultants and store managers will work to ensure the correct size is specially ordered based on our designer's size charts. We will suggest a size we believe should be ordered, but ultimately you will make the final decision!
• If, for any reason, the item arrives incorrect based on the size or color ordered, we will work with the vendor for it to be replaced!
• If a special order placed gets delayed and is not going to make your wear date, we will work with you to exchange the item or refund your deposit!

WANT TO GIVE YOUR BRIDE-TO-BE OR BRIDAL PARTY THE MOST SHOPPING FUN?

• Our Diamond Suite appointments are the best experience for a party! This room gives you a more intimate, private area for you and your friends/family to enjoy! Shopping for a wedding dress is a very special occasion, and we believe our suite is the perfect way to make everlasting memories!
• THE DIAMOND SUITE IS $85 TO BOOK FOR A PARTY OF UP TO 7 PEOPLE AND $100 FOR A PARTY OF 8 OR MORE!
• This includes a dressing room connected to the suite, a charcuterie board, treats, and mimosas!
• We do accommodate food allergies if needed.
• $40 will be applied to your dress purchase if you say "Yes to the Dress" on the day of your appointment!
• Check out our Diamond Suite highlight to see the room & boards!